KonvoAI

An AI-powered customer support platform for eCommerce. I designed the design system and the core product sections, shaping how teams build and read their own support dashboards.

The brief

KonvoAI brought me in as a freelance product designer on a two-person team, one engineer and me. The product was growing fast and the UI was drifting: every new section looked a little different, and shipping a screen meant rebuilding patterns from scratch. My job was to make it coherent and fast to extend, a design system the engineer could build from, plus the core product sections on top of it.

At a glance

What I did

I built the design-system foundation: components, tokens, and the patterns the team reuses across the product. On top of it I designed the core sections, including the modular dashboard where every team picks the widgets that matter to them.

The goal was a surface that adapts to the person reading it. A few calls shaped that:

• Token-first foundation, so the brand could shift without reworking components.
• Optional, drag-to-arrange widgets, so changing a layout is a config, not an engineering ticket.
• Role-based default views, so each user starts from a screen shaped around their work instead of one crowded catch-all.

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